Solutions to keep your agents responsive and customers engaged.

Unified communication systems and advance telephony solutions will enhance your call centre team’s productivity and enhance customer satisfaction.

Whether you have two agents or 200 agents, a comprehensive and flexible call centre system will enhance your efficiency and allow for fast response times to help your business grow and thrive.

City-Com’s call centre systems can include:

  • Group, team member, or line prioritization
  • Comprehensive management reporting and metrics
  • Detailed call information (call duration, drops, etc.)
  • Live monitoring
  • Distribution group coordination
  • Even call volume distribution
  • Voicemail options
  • On-screen pop-up notifications
  • Automated attendants
  • Enhanced routing options
  • And more

A superior customer experience is key to the growth of your business. An efficient and responsive call centre system will help your team engage with and support your customers every day.

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